Returns and Refunds

Last updated: 2026-11-04

Template: have your attorney review. Not legal advice. Highlighted items in [brackets] still need the business's details.

Not happy? Here's what we do

You have 90 days from delivery to ask for a refund if your order is not right for you. Opened products: [Opened / used products accepted?].

Returning something

1. Start with a message to email (support@glownaturalwellness.com) that includes your name and order number. We will approve the return and confirm the address.
2. Send the securely packed items to [Return address] using a service with tracking, because we cannot refund a parcel that does not arrive.
3. Who pays return shipping: [Who pays return shipping]. Unless we made an error, original shipping charges are not refunded.

Restocking fee: [Restocking fee (%), or none].

Refund timing

We issue the refund to the original payment method within [Refund processing time (days)] business days of receiving your return; your bank may need a few extra days to display it.

Problems with a delivery

Tell us within [Days to report damaged or missing items] days of delivery, with a photo where possible, and we will send a replacement or refund at no cost to you.

Cancelling auto-ship

To stop auto-ship at any time: [How to cancel], [Cancellation deadline before the next charge]. Each shipment carries the same guarantee described above.

Your legal rights

Nothing in this policy reduces your rights under consumer law; it is in addition to them, and [Company legal name] respects them.

Questions

Write to [Company legal name] at [Business mailing address], email support@glownaturalwellness.com or call [Support phone].